Najam plovila

ear Partners, We would like to thank you for your cooperation in 2024 and we hope that the 2025 season will be a pleasant one for all of us. Also, we would like to provide you and your clients with charter company rules based on Greek maritime legislation and insurance company rules. So, on the basis of the fact that during the year 2024 our company's charter boats and the fleets of many charter companies in Greece have suffered huge damages due to the fault of unqualified and unprofessional captains and crews, we would like to inform you and your clients once again of the necessity to comply with all the established rules and regulations for the operation of boats, as well as the rules of good behavior on the boat. Please communicate these rules to your customers. This is below in a separate article. Here are the most common questions and problems: CHECK IN Check in starts after 5pm on Saturday and lasts no more than 1 hour. Early check in starts after 13.00 and must be paid as an additional service. Also, any change in check in or check out time must be charged as an additional service. This service will be provided by our company if possible. Crew cannot board the yacht without signed documents from the Port Police, a signed check list and without having completed the check in. This rule applies to crews arriving at the marina at night after 8:00 pm and before 9:00 am the following morning. Inform your clients that the harbor police do not work at night and all work on the yacht is prohibited during dark hours. The company's working hours are from 9.00 am to 7.00 pm. Managers of the company are not allowed to be at work outside working hours by Greek law. Late or early arrival of the crew at the marina is the full responsibility of the crew. In case the crew cannot check the boat within an hour, due to a complete lack of knowledge of the procedure and not knowing the technical characteristics of the boat, the charter company can postpone the check in to the next day or refuse the client in the charter, due to other incompetence of the crew associated with increased risk to their life and health. Typically, what we see in a check in: 90% of captains do not know where to switch water tanks or fuel tanks, do not know how to turn on navigation, do not understand the technique of opening and closing the sails, do not know how the bow thruster works, do not know and do not understand how the electrical system on the boat works, often pour water into the fuel tanks, do not know how to raise the anchor correctly and thus break the anchor windlass, etc. In this case, we try to explain to the crew that our base managers cannot conduct a “yacht captain” training course in one hour that lasts at least 10 days. We hope you realize that. CHECK OUT Check out also begins on Saturday after 9:00 am and cannot begin earlier after company hours or during dark hours. If clients disregarded the charter company's rules and purchased airplane tickets at night, the client is then fully responsible for all damage found on the boat after the crew has left the boat. Check out can only begin once the crew has completely left the boat with their belongings. This is a mandatory condition. After the checkout and after signing the checklist, the crew may not enter the boat again. Arrival at the marina: We also inform you that according to the charter contract, the crew must arrive at the marina on Friday before 5 pm. In case the crew ignores the rules of the charter contract and arrives at the marina later than the specified time, the charter company has the right to reimburse the cost of additional work of managers outside the working hours from the deposit. Security Deposit Also, we would like to inform you of the security deposit regulations that have been in effect for several years. These are requirements of charter companies and insurance companies. We would like to inform you that customers who make a security deposit through the POS terminal, when they return home after the charter, completely withdraw their security deposit through their bank, which causes great losses to the charter companies, who are obliged to compensate the damage caused to the boats personally. We encounter such fraud by an unprofessional client in 95% of the cases where the boat has been damaged and this damage was recorded during the check out. Based on this, our company no longer accepts insurance deposits via POS system but only by transfer to our bank account. The transfer must be transferred and confirmed receipt by our accounting department before the check out. 1 month before the start of the charter our accounting department sends the bank details for the client to pay the security deposit to the Agent if booking has been confirmed and paid for. Damage Coverage by Crew In case of damage to the boat during the charter, the crew should immediately notify the charter company, tell what happened and, if possible, send photos and videos. In this case we will be able to promptly take all necessary measures so that the crew could continue their vacation or feel safe. If the crew did not report the damage (concealed) during the charter and delivered the boat to the marina with damage, in this case the repair of the damage will be significantly more expensive for the clients and will be deducted from the deposit. We recommend that the crew repair the damage themselves during the charter if possible (except for serious breakdowns or what is related to professional service). Should the crew require an invoice from the service company for the cost of the damage, 24% VAT will be added to the cost of the work and new equipment based on Greek tax laws. This is important as clients require an invoice, but do not want to pay the additional 24% VAT. Also: We would like to inform you that statistics for the year 2024 have shown that 95% of clients and captains who take yachts on charter have very little competence and little experience in handling the yacht and using the yacht's equipment. This always results in the breakdown of the yacht or equipment. In addition to that, we know that a large number of captains provide yacht charter service to clients who have no experience and are on the boat for the first time and only for passive recreation. These captains disregard safety, weather conditions, do not know the region and have no experience in sailing and thus risk the safety of the boat and the lives of the crew. Also, such captains do not conduct any safety briefing with the crew before the charter and do not inform the crew about the rules of good behavior on the yacht. By doing so, the captain and crew cause great damage to the charter boats. Such attitude to the charter and to our boats is unacceptable for us and we are forced to compensate all damages on the boat at the expense of the clients' deposit. Please note that in this case the captain, who took money (salary) from the crew for his services, after the damage that was caused to the boat, starts to invent non-existent rules by which they can avoid the responsibility to compensate for the damage at the expense of the deposit. As the crew questions him as to why the boat was damaged and why they should pay for it when the captain promised them the safety of the deposit, the captain starts making unsubstantiated claims against the charter company to avoid responsibility. Usually, they refer to the boat, which in their opinion had already been broken. We assure you - This is a common story that we encounter very often. In this case, the captain loses their reputation and respect, and the charter company still has to withhold the deposit. I hope you understand this and agree with the charter company rules that we have attached below. Please inform the client of the charter company's rules prior to the charter. Thank you for your understanding and your professionalism. We hope that if we all follow such professional rules, it will keep our clients healthy, alive and in good spirits, and for us – it will strengthen reputation and respect. Responsibility of the crew for the safety and cleaning of the boat: Based on the charter contract, the crew receives the boat for charter in a clean and cleaned condition with a full set of linens, dishes, rescue and other equipment for a comfortable and safe stay during the charter. The crew is obliged to return the boat in the same condition during the check out. In case the crew returns the boat in a dirty condition, namely: - Dirty or spoiled (broken) dishes, - Dirty linens (or mattresses) with obvious signs of oil or sunscreen or women's makeup and other dirty stains that prevent the linens from being used for another charter. - A dirty deck or floor in the showers from the use of dirty shoes that the crew has not changed during going ashore. - Marks on the deck or inside from the use of cigarettes or other smoking devices or animal marks. - Broken or scratched furniture or other dirty or damaged equipment. The service cleaning company may charge the crew for additional cleaning time, for the purchase of spoiled dishes or bed linens, for the purchase of additional specialty chemicals for yachts in the amount of the basic cost of cleaning the yacht or more, depending on the damage the crew has caused to the exterior of the boat (interior or exterior). We recommend that the crew repair the damage themselves during the charter if possible (except for serious breakdowns or what is related to professional service). Keep the boat clean and in good condition throughout the charter. Should the crew require an invoice from the service company for the cost of the damage, 24% VAT will be added to the cost of the work and new equipment based on Greek tax laws.